Alright, step one. You have got have some rapport. If you’re out in the field and somebody’s saying, you know, you’re trying to help them out. They have got to trust you. If they’re not willing to get helped, you can’t help somebody who doesn’t want help or doesn’t want to change. They have to want it. This helps to create some leverage. Help find out what its going to cost them ultimately if they don’t get this fixed. So, they can associate the negative behavior or negative result, then they’re going to want to do something about it. They won’t typically open up with you unless they really trust that you’re not gonna throw them off the bus and tell everybody what their problems are, right? They’ve got to really trust that you’re there to help them. That’s real big, that rapport. It is really the first step.
Listen
Then you have to listen to them, understand and appreciate their world. right what’s what they’re dealing with and what’s going on and kind of listen for where the problem really where they think it might be and usually when you ask them what’s wrong they’ll say “I don’t know. I don’t know.” But, you ask the question like this- well if you did know? Then let them think about that. A lot of times you’ll find that they become more resourceful. They’ll say well, you know I just I don’t feel good about this. They’re not gonna perform very well at that so, you can identify it quickly if they’ll open up to you that way and ask them what’s going on. A lot of times they don’t know so it is great to record them and listen for ourselves and then it’s like I tell everybody, you could see with your ears alright if you just close your eyes and listen. Listening is the key. You’ll feel what they’re talking about as they go through it and you’ll identify who and where they’re stuck. yeah there’s a problem you know?
Act
Managers, take the time to actually follow through with this. Act on improvement. If you aren’t going to actually listen to your team, then you will not improve and gain their trust from listening. If you don’t act on what you want to accomplish you will lose that rapport. If you are saying, I can’t seem to get these guys buying it back. A lot of people talk over their own question yeah you know they’ll answer their own question, but they won’t hear it out and know what they need to do. That is where acting on what you listened to plays a part in the success. You can have rapport, listen, and it won’t make a difference if you don’t act on any of it.
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