Speaker 1: (00:02)

Bill, Can I help you?

Speaker2:
Hey listen up, I’m bringing you the best content to ever exist in the door to door industry from sales leadership, recruiting, impersonal development.
Speaker 1:
Why would I need that?

Speaker 2:
Because never before have we been able to collaborate with the top experts in their industries, sharing their secrets and techniques and what makes them the best.

Speaker 1: Wait, who? Who are you?

Speaker 2:
I’m your host. Sam Taggart, creator of the DDD experts in Ddd con. Is there a place we can sit down?

Speaker 1:
We’ll come on him.

Speaker 3:

Register today for D2DCon, learn from over 40 amazing speakers including the real wolf of Wall Street Jordan Belfort. Come as a team. Learn as a team. Leave as a tribe.

Speaker 2: (00:48)

Hey Everybody. This is Sam Tagger, your host with the DDD podcast. And I’m here with Kip Lambert, who is the brand ambassador of destinations. So you can probably tell by the name it is a destination company. It is how do get trips, um, experiences, vacations for yourself, for your team, for your company. If it’s 5,000 people or if it’s too, right.

Speaker 4:

Exactly.

Speaker 2:

Um, anyway, so he, he is been, it’s a family owned business it sounds like. Right, right. And you, you had to start knocking doors. Basically. Your Dad didn’t give you the free ride. He’s like, all right, I’ll just make it president.

Speaker 4:
Like, you know, he didn’t, they didn’t know that I did not. So it started back in 1989, 89 that started our company back in 1982. So it started back in 1989, 89 that started our company back in 1982. Before that, uh, he was with my grandpa beehive travel, which was a big old school travel agency and ah, yeah. So when I started, uh, in the year 2000, um, you know, I was doing, I was minimum wage and uh, I would go door to door selling cruises and tours and different things. So yeah, that door to door world is, is really, really familiar to me. Um, and uh, yeah, I was just at a time where the Internet hadn’t quite taken over the travel space. Like it has with the price lines and that the Orbitz’s of the world,

Speaker 3: (02:09)

Like it has with the price lines and that the Orbitz’s of the world,

Speaker 2: (02:14)

I’m sure you’ve had to adapt or die.

Speaker 3: (02:17)

And so, you know, really we just changed the model of our business where, um, you know, we’ve always done incentive travel for, for companies. Um, but we kind of had to, you know, get rid of that traditional travel agency mode just because it’s just wasn’t profitable. It was really hard to, you can go Expedia and creating what, you know, really what we love is just, is creating a experiential travel rewards for companies that, that want to incentivize their sales teams to, to really move the needle on getting more sales because when they get out on a trip, um, that’s one thing you’ve provided an awesome experience for them to be able to travel with their loved one or with a spouse. Our goal is to take that from that level of just taking the trip to a beautiful location and awesome hotel, but it’s also a chance to create an experience that, that those attendees aren’t expecting.

Speaker 3: (03:13)

Um, what we love, you know, Ireland is a great example in Ireland. We, uh, with one company, we created a, and in a medieval dinner where the night before everybody got a, uh, an invitation to come down to their gala event. And, uh, they were told to come down in a certain time to be fitted for their medieval clothing. So everybody would go down, they got different costumes and you had everything from, from, you know, uh, monks to Buccaneers, just other people just dressed in period clothing. And then that evening everybody gathered in this castle, um, with a beautiful table setting, uh,

Speaker 2: (03:56)

Big mugs, I’m assuming, you know, washing your hands and like a solution of lemon and other things. And then you’ve got to a roaring fire happening in a gigantic fireplace. Did you get a big chicken leg? That’s what I imagined. It’s just this fat leg. Definitely a part of that. And then you have,

Speaker 3: (04:12)

If you know, different people come out, different actors that create different vignettes, just really pull the crowd into that experience. And so, um, you know, taking the trip that step number one, and if anybody’s already doing that, you’re already way ahead of the game because creating, you know, giving a trip or it’s giving people an experience that won’t soon be forgotten. Cash is one of those things where everybody loves a cash reward. But what do you remember?

Speaker 2: (04:39)

Yeah, what you spent, how many, how many pairs of shoes or gift cards have I got an a just, I mean, half the gift cards, they’re still sitting in my drawer right now. Exactly. And it’s like, I don’t, can’t remember who gave it to me, but it’s like those times when the company was like, Hey, we’re going to Nepal. It’s like, wait, we’re going to Nepal, we’re going to Ghana. You know what I mean? It’s like, I can never take that back. I mean, it’s just embedded. It’s, it’s always remembered. It was something I would’ve never done on my own. But because the company was like

“you shared an experience in a location that’s unforgettable.”

Speaker 3: (05:06)

Definitely connect that experience between the, with the people that they went on the trip with the company that provided it. Um, it definitely creates a system of loyalty, uh, that is from just an emotional place because you shared an experience in a location that’s unforgettable. And um, once you’ve, once you’ve created that shared experience, it just goes way beyond really anything that, you know, a cash reward can do.

Speaker 2: (05:37)

Yeah. So I’m excited to dive into some of the principles of like the psychology of gifting trips, creating trips. Um, we were talking off camera a little bit about, you know, some of these principles that you’ve embedded into your culture within your company and try to preach to, you know, those of your clients who went not, I’m super excited. Have you a door to door come by the way. You’re definitely one of the fun vendors that are there. Unique. You know, we tried to find people that were like, how do we add value to the attendees? Right. And we figured, Hey, this was a perfect match because a lot of times it’s like, yeah, we have an account in, or yeah, we have financial planners, but I’m like, this is like how do you become a culture within your company? Whether you’re a five man company or a 5,000 main company? You know, and I think just having you there, we’re super excited just because we know for the end user it’s like important. Yeah.

Speaker 3: (06:29)

We’re excited to be there too. We really feel like it brings a ton of value to, you know, the culture of a company to create an experiential travel reward. Um, but really the number one reason for doing it is to boost sales. And it really is a rocket booster. I mean, again, it’s just, it, it just definitely creates another level of it just, it hits on all the different points that people want to do. It’s going to drive sales, it’s going to increase retention. Some of these really good salespeople, they can cut it doing solar, they can cut it doing pest control, roofing, whatever, you name it. You get somebody that’s really good. It, it may not matter what product they’re selling, um, they can sell. And so if, if you’re the company that’s not only providing a great environment to work a great culture, but also as creating and providing experiences for people, I think that that’s another level that you can retain just the very best.

Speaker 2: (07:27)

Yeah. And, and, and in this industry, it’s a talent acquisition industry and it’s like one year either attracting through, creating experiences when the guy comes home from this dope trip and he’s telling all of his buddies and they’re like, my company doesn’t do that, or my, you know what I mean? Or I’m working at some two week vacations and you just went to Bali for a month. Like what? Like, you know what I mean? It’s Kinda like what are you do want, it creates this recruiting aspect of like attraction and two, it’s kind of like why, you know, like you said, it’s this connection of like emotional tie down that is, it’s, it’s tough to want to go anywhere else when you’ve provided this value. So I kind of want to, I guess first off, I want to talk about this whole epic principle that you were talking about, that the, it’s like how do you create an epic experience as a company?

Speaker 2: (08:16)

Because I think a lot of people, you know, in my opinion, it’s like, great, here’s the trip, here’s a cruise, here’s a tip, here’s a $500 gift voucher travel voucher. And it’s like that’s the gift. And I’m like, what do you even think they’re even going to go plan the cruise to even take the $500 travel voucher, the thousand or travel vouchers? Like here’s some flight points. It’s like that’s one thing, but it’s like how do we as a company or a leader, a manager, create an epic experience to get the thousand dollars to give me a $10,000 return?

Speaker 3: (08:48)

Yeah, yeah. So a great point. So it’s a great question. Epic is a, is is typically a term, sometimes you hear from teenagers or maybe from that stone surfer dude, you know? Totally. You know, and it’s really, it’s an acronym that we use because e p I c for us destinations really stands for the principles used in, in creating powerful moments and it’s not our own. We pulled it from a book called the power of moments by, by chip and Dan Heath died. I totally recommend this book because using the epic formula, you can use it in creating an experiential travel reward as part of an incentive program for a company. But we should also be using it to plan Christmas right now for our kids, for our families. We can use the epic principles and creating better relationships with our spouses and uh, um, other, other things.

Speaker 3: (09:45)

And so, um, it is just one of those, um, it’s just a formula that can be used in, in, in, in planning awesome events for people. So what, where do we start? Right? Epic e e stands for moments of elevation. It’s, it’s the moments where you break the script. So if you’re thinking of Christmas morning for your family, how has it gone? What, what, what’s the script for that? You know, for me, the kids line up and they head down to the basement where our sandals brought their presence and we’d go and tear into it. And that’s kind of the script, right? So if I’m looking to create an elevated experience for my kids at Christmas time, I need to think of what the current script is and how I can change that and flip it upside down. Like what? This could be changing location, it could be the type of presence that are given. It could be an experience where we go outside and if it snowed, taking a break and, and shoveling the law for that old lady down the street, that that just needs that. Um, there’s, there’s those sorts of experiences that we could flip it on its head. So in incentive travel, uh, creating those experiential travel rewards, if you’re just giving the trip and it’s just, uh, uh, a place where people land that go to Portola, Arthur, they go to the hotel and, and that’s just what’s expected. That’s their script. That’s fine.

Speaker 2: (11:10)

Yeah. We’re going to go to port of error. We’re going to go to the beach. We’re going to serve, we’re going to hang out and you need to have some drinks.

Speaker 3: (11:17)

Right, right. So breaking the script here. So we’ve had, we’ve helped companies do at Dia de Los Muertos party where everybody is asked to dress in all white. Uh, we have performers that come, uh, some of them have, you know, uh, uh, fire knives. They’re dressed up and, and with painted skulls kind of like, uh, you know, you see in the Dia de Los Muertos will friend us. Um, we have a DJ dressed up the same way, stilt walkers that come walking through the event and all of this is happening on the beach while we’re all sharing and an awesome Mexican inspired meal and part of the art. So it’s taking elements of the location, elements of the culture and then the time of year that this event happened and fusing them all together and to breaking the script of a typical event. Um, so that’s one, you know, that’s, that’s he, that’s created that, that’s creating an elevated experience that that has an element of surprise to it.

Speaker 3: (12:14)

Um, that really takes it to that next level, which is interesting. So we were tying it earlier of applying this even to a door approach, this whole epic framework, because, you know, you said you had the window cleaner knock on your door and this elevated experience is he already had half the window clean. He’s like, Hey, I already got the half done, you know, let me see your shoe. And that was his opener, right? And it’s like, what versus, hi, I’m Sam, I’m here with the window cleaner. You know what I mean? And it’s just like, that’s the script that every customer is assuming is going to be knocking on their door and all of a sudden you’re like, oh, I meant like, what? Like what are you doing? Yeah. You know? So I think as we go through this framework and you’re listening to this, this is like we’ve talked about, it can be applied to so many different principles of parenting to door approach to running your team culture, your, your sales meeting.

“And I think that when you’re talking door to door or any type of sales culture, you’re trying to give them another level of recognition”

Speaker 3: (13:01)

The script is like, we get up there and motivate. Hey, it’s like how do we elevate it? Right? Yeah. So cool. Sorry. But p yeah. Great. Yeah. So p is moments of pride. It’s creating moments where people feel that their very best. And I think that when you’re talking door to door or any type of sales culture, you’re trying to give them another level of recognition so you have your golden door or give your golden door. It’s a DDD con. Uh, that’s one way to, to recognize, um, in creating an event, creating a moment of pride might be, um, recently in Thailand taking a group of people just on a whim. Hey, nearby the hotel, we have this bungee jumping experience. We’re not forcing anybody into it, but anybody that wants to go, I’m going to pay for your, for your, for your bungee jumping.

Speaker 3: (13:48)

And so we go to this, this place, uh, we get people to sign up. You can tell people are just like shaking and they’re jittery. Um, and you can see as a part of a video we have on our website for our Thailand trip, you know, people raving about that experience in. And it actually is a moment of pride because there was an element of courage people had to have really brought out in themselves to be able to accomplish, um, being able to jump off a platform, you know, a hundred meters down. And uh, that was an awesome experience for those that went because they felt that level of pride in, in themselves that they could do something, um, that they didn’t think they would do. You know, so many people take those skydiving or those other experiences. Those are moments of pride because we’re caught doing something that is out of our comfort zone.

Speaker 3: (14:38)

So recognition is one way. And then also creating an experience where people are brought, you know, we’re an element of courage is required to accomplish. Exactly. Awarded. I’m recognized, I’m appreciated. I’m, you know, something that hits that, like love language essentially. Totally. Yeah. So that’s, yeah, that’s moments of pride. And I think adding any of those elements to an event or, you know, anything that we do when we create a team meeting or something in the office, it’s, it’s, it’s, it’s an element that should be added to every event. I think that we can. So, and then I, yeah, I being out moments of insight, moments of insight are, you know, when we discover or just, uh, it, it, it’s, it’s a moment where you maybe discover the truth for yourself, uh, about a principle or something that you should do. So in Ddd con it could be going to a breakout session and maybe there’s that hot new sales guy that is doing a lot of things right but doesn’t understand certain cells aspects.

Speaker 3: (15:43)

And he gets in the room with somebody that is a trained professional that just knows all the ins and outs of sales. And He, that particular person tends to say something where maybe that sales person heard it before from somebody else, but because that person said it in that certain way and in that environment and in that environment, in that setting, they were able to go, wow, I landed like it really hit home. So an example for us in creating an experience on the trip would be, uh, you know, another experience in Thailand is we had a, we took everybody on the trip out to plant rice and a lot of people are like, you know, on the trip or like if we’re going, we’re going to go plant or that plant rice. Like seriously. So we got dressed up at full tie. Did you have the hats?

Speaker 3: (16:29)

The hats? We had the rubber boots up to our knees and we sloshed around for an hour, a planting rice and we had somebody there that took us through the whole process of what it is like to plant rice. We were bent over, you know, for our, you know, we’re, we’re bent over for hours, but the workers that do it every day are appreciated. It in a new level, so, so exactly. So then they take us to another area where they show us how rice is then harvested and then brought to market. And uh, it was so, such an eye opener for everybody on such a basic thing. You know, it’s so later on in the evening when we’re eating our dinner and there’s a little helping of rice, just about everybody in the group made a comment of, wow, I know what it takes to get that rice all the way to my plate. The appreciation for these wonderful people that are bent over all day long, planting rice, the waste that they harvest it, um, created a level of insight for them that they didn’t have previously. And hopefully, you know, when they’re, when they’re home preparing meals for their family and rice as a part of the menu there. Then sharing with their children what it takes to, to, to plant and harvest rice nugget nugget. But I mean, I think a lot of people, it goes to a lazy leader versus an effective leader.

Speaker 2: (17:50)

Right? It’s kind of like that took planning that took thought like what’s the outcomes that are naturally come from the free energy of doing an experience that involves an insight. You know what I mean? If you plan out, you said, look, here’s the desired outcomes of this whole rice experience. Obviously things are going to pop for different people. But it’s like, how’d you just said, hey, we’re going to Thailand and this is going to go to the beach all day. Like there’s a different level and you know, it was probably pulling teeth to kind of almost be like, guys, we’re going to go plant rice and everyone’s like rally. But then coming home they’re like, thank you for forcing us and pushing us, taking us off the beach to go do that. I was definitely one of those events, the parts of the event that, that had people talking at them, you know, reminiscing at the very end.

Speaker 2: (18:34)
Uh, just an asking them what was your favorite part and you know, riding elephants and doing the bungee jumping and, and seeing your first Buddhist temple and being, you know, having that cultural immersion. Those were all things people talked about. But the planning of the rise of the having that moment of insight was definitely one of the more popular, uh, activities of the event. It’s interesting that you say that because I just went to Asia for a month and you know, yesterday I was at my parents’ house and they were asking me like, what was your favorite part and this and that. And one of the highlights of the trip was getting on a scooter that we rented driving into the rice fields and just getting lost. I took a wrong turn and I was just like, where the heck are we? You know what?

Speaker 2: (19:18)

I was like, Babe, I think we’re 10 minutes in the wrong direction. But then I was like, wait a minute, let’s just embrace this for a minute. Because we’re in the neighborhoods of like the true villagers where it’s like, no tourists, whatever it go. And I was like, wow, this is, this is like how they live. And this is like where it all comes from. And it’s like, they don’t, you know, they hide all this from the tourists and it’s like, we’re now in it. And I was like, let’s just sit and soak this in for a minute. And it’s like, you know, my mom asking me yesterday, I was just like, Hey, I’m really, that was probably one of the most insightful moments. And it was not even by design, it was, it was just kind of being willing to be off the beaten path and mix it up and take a second to breathe it in.

Speaker 2: (20:00)

And I think a lot of times it’s just like, hey everybody. And you know, and it was interesting. We went to the company and they invited us out there and you know, I was like, what’s going to be the, the insights in this and the experiences they create. You know what I mean? And I was curious to see how they kind of crafted their agenda for the week. And you know, it was interesting how they did that. And, um, so I think, I think taking some thought and planning out outcomes but also giving space for there to be birth outcomes that maybe you aren’t expecting cause is powerful too. Super Cool. Yeah. Let me, moments of insight could then, there’s another type of experience that you can plan on an event that actually takes you into see a, which is the moments of connection, the last part of the formula. Um, but it’s also a moment of insight too, so you can kind of intertwine. You can almost see where you, if you can hit on e p I

Speaker 3: (20:48)

On, in every single part of the planning of what you’re doing. That’s when you really hit the sweet spot. Like if you can hit and have one element in what you plan, that’s great. But the second that we incorporate all four is when it hits hard. So the, the c stands for moments of connection. And one thing we love creating on, on these events wherever possible is a cultural immersion in a humanitarian form, in a humanitarian part of the event. So, uh, if you’re down, say in Peru, there’s some amazing people down there that run orphanages that just need help year round. And that’s everything from renovating their schoolhouse to, um, you’re digging wells too. He’s just really any, a lot of the manual labor that comes from it. And so how does that form a connection, a forms a connection between you and I?

“That is something that creates a bond between team members, and then also between executives.”

Speaker 3: (21:43)

So if we’re working together, uh, and maybe we’re doing door to door on that team and we’re selling together, we both earn a trip, we then get to take a spouse or a partner on the trip with us. And then we land in a place like Peru and we’re able to do a connecting type event where we serve others when we’re doing some manual labor where we at the end, we get to see smiling faces of children that are affected by the work that we’ve done. That is something that creates a bond between team members. Um, and then also between executives. Hopefully they’re on the trip getting their hands dirty right alongside all their top salespeople, uh, where you’ve had this connecting experience together. Um, it’s that human bond, that human experience that just really, um, whenever we serve other people, we forge a connection that that just goes beyond, um, anything that’s normal. It’s, it’s, it’s, it’s, it becomes extraordinary. Um,

Speaker 2: (22:41)

No, and I’ve experienced that a lot. Like, I mean, I just think of even just, I started to, to your mission in Argentina and it’s like, I look at some of those companions I had and it’s like, you can speak on a different level, you know, or you know, the service trips to Cuba or Ghana or Nepal, there had been on a lot. And it’s like, I look back and I’m like, we made a difference. Not just went on a, I mean, I’ve been on countless beach trips to Mexico and it’s like, you know what I mean, it’s just another beach. But it’s like, what a cool connection with the culture that I’ve never connected with, with a community of our team that now I’m can like bond. I mean, I’ve witnessed that and it’s like when I, you know, I was at VP of sales associates and I was like, how can I integrate this whole, you know, charity thing?

Speaker 2: (23:27)

And so we planned this Cuba trip and, and a lot of people weren’t really behind it and I was like, guys, like this will be the best thing ever. We had probably 1520 people go this year. They had probably 50 or 60 people go on their charity trip to Costa Rica. I think they just got back yesterday. But it was like, it was like one of those things, it was like, Eh, they realized how powerful that was. And then it just caught fire in the sense of, oh, how does the whole company now get behind it? And it was powerful for their unity of their company.

Speaker 3: (23:55)

Yeah. So it’s cool. Yeah. I mean it, it really forges a different type of connection than, than just your typical experience at the other side that it does. Even if you just do something simple and go to the beach. Right. Somebody that’s been working hard all year long towards that incentive. They may have somebody at home that is just looking at the clock and seeing when their spouse is getting back and it’s super late and there’s just that grind, right. And this has been happening day after day after day. And so, you know, when we jump in and, and that spouse then sees their partner receiving recognition. So that goes back to P for pride. Huge. They see their spouse or their loved one received that recognition on the incentive trip. They then are connected because they can see, we’ll all this hard work led up to coming and being a, we had gotten together and maybe there’s that romantic connection that’s reforge between partners where maybe the relationships a little bit stale, but now that they get to share that special dinner in Hawaii, on the beach, um, their relationship is just so much stronger because of this dinner that’s taking place in a, in a place that’s broken, that script where it’s, it’s the beach, it’s Hawaii, it’s, it’s, uh, it’s an opportunity to help me remember why I love you so much.

Speaker 3: (25:14)

Right? Like that’s, it’s just creating those connections is huge. And I think that when we use that entire formula, we’re just, we’re just, yeah, we really, we really hit that sweet spot heart.

Speaker 2: (25:25)

One thing, one more thing I connection before he kind of wrap up. I think having some, some craftiness to the planning to where you’re, you’re putting people in situations of connection. It doesn’t have to be charity. It doesn’t have to be, you know, a romantic dinner. But it’s like if you go plan a trip to Cancun, let’s just say, and everybody’s in their hotel rooms, but there’s no way to communicate within, cause everybody’s, you know, we’re international or whatever and it’s like we don’t have it formulated to where it’s like where can I create opportunities to have my team members connect? How can I poise powerful questions to make them think and almost be the conversation starters. It’s like, let’s say you had a big dinner and you’re like, Hey, at dinner I want you to connect with two different people you don’t know. And then we’d ask them these two questions and it’s like you’re the one kind of conducting the connection starter. And then all of a sudden it’s like, oh, I would’ve never really naturally just gone and talked to homeboy, but now I was kind of put in that situation. Now we’re now, we’ve created a new bond that, you know, was kind of almost forced. But now it’s great.

Speaker 3: (26:28)

That’s great. That’s a great point. Yeah. Creating dinners like that, that’s a great way to do it where you’ve got your different courses and maybe you’ve got four different courses during the meal and you just require people to move around the tables. Uh, the other thing to do is just to, is to use a simple app called 36 questions. And this, this is actually a science based APP that gives you an escalating a number of questions. So it gets the, it’s hard, more deeper connected, start some more surface level stuff. Right. And then at the end it’s getting into, you know, one of the questions is, is, um, what is one thing that you would change about the way you were parented and why? Wow. So, so it, yeah, it’s, it’s, it’s maybe creating a space where you’re not maybe requiring people to answers questions like that, but to give them a reasons to maybe talk a little bit more to tailored, to get, to get to know people on a different,

Speaker 2: (27:26)

Yeah. It’s be vulnerable. It’s like open up. Yeah. Instead of being like, hey, how many did you sell last year? Oh yeah. What do you, where do you live? Yeah. Was like, that’s one thing, but it’s nothing you’d be like, yeah. Like,

Speaker 3: (27:36)

Let’s talk about, well, it’s, it’s, we just all experienced thanksgiving. We got Christmas, we’ve got family parties, you know, like, is your relationship with your uncle really that much better every year when the exchanges, it’s the same every time. What’s going on? How, you know, who’s doing this? And, and really there’s no, it’s just questions. Just that kind of fill the time. Right. And then you start to find yourself talking about the weather and other things. And it’s, is that a relationship? I mean, yeah it is because of the family connection. But I, you know, if there’s not an extra level of care and concern put into these moments of connection than relationships can stagnate. You don’t understand the ground.

Speaker 2: (28:19)

Cool. Well, I want just want to appreciate you and I mean, I think this has been really insightful and if, and if you guys want to get to know obviously kit, you can go to destination inc com and uh, you can see their company. I mean they’re obviously a service that they provide a lot of network marketing companies, door to door companies, you know, whether it’s just you and your wife want to plan. I mean, I literally was like, Hey, we have a cool summit coming up. So door to door summit in Vegas in March. And then we have this other expert series thing. We’re trying to figure out destinations, uh, you know, let us know. Um, and, and reach out to Kipp. I mean, he’s definitely here to, to help you guys. You know what I mean? So

“we just love creating these extra level experiences that that’s what it’s all about.”

Speaker 3: (28:58)

Absolutely. Thank you. Yeah. We, we just love creating these extra level experiences that that’s what it’s all about. We want people to experience elevation, pride. We want them recognize, we want them to come away with insights, uh, that only travel and culture and, and getting out there, provide. And then all that just leads to those connections and creating, forging a better connection between two people or between a person in the company or you know, a director of sales and everybody that reports to him, uh, connections between spouses. You know, one of my most favorite interactions was we did an event in Europe with, with some people and two years later we saw them at their convention and this gentleman came up and he seemed like a pretty hard, kind of a hard dude, you know, kind of a bearded guy. He was, you know, Harley rider.

Speaker 3: (29:51)

And he came up to me just in tears to me and my brother who’s my business partner. And he just said, you guys don’t know this, but well, you know, two years ago you changed my life. I went on a trip and our, me and my wife were going to plan on how we were going to split up, who, who’s going to get the kids. We would did want to get lawyers involved. We wanted to kind of mediate the whole thing. And, uh, when they arrived on this trip, the airline had lost their bags and when they came to us on this cruise ship, they didn’t have anything but their carry ons and they were bickering and they were back and forth and mad at each other. And we could tell it was super stressful for them. And, um, you know, we had this little care package that had toiletries and just little things that could get them by until they’re bad.

Speaker 3: (30:31)

Got there. We gave them a, a gift card to buy a few different clothing items that would tide them over until their bags got there, worked with the airline to get their bag to the cruise ship as quickly as we could. And, uh, and then of course during the event we had a lot of these types of experiences that we help create. Um, that helped really bond, not just this couple, but the goal is everybody. And uh, that was an awesome experience for these, these two to where he recognized that, that trip, no, while he did a lot of work to get his relationship back to where he wanted it to be. We, we, and nor do I see myself as like a marriage counselor, but we created a, an environment where these two were able to reconnect in a way to where the trip didn’t become a place for them to plan how to split up. It became a way for them to just reconnect and reforged a relationship and push forward. And to this day, they’re there. They’re happy, they’re together. And, and so I like to take a little bit of credit for that. Maybe not all of it, but um, you know, it, it does, you know, when we do these things in our companies, it goes far beyond, you know, sales incentive, sales incentive.

Speaker 2: (31:45)

We are, we are creating, we have the opportunity to create amazing life, changing, connecting experiences. I love that. Yeah. Okay. One last random question. Okay. Ifyou could go anywhere in the world today and knowing what you’ve, where you’ve been and how, you know, where would you go, where would you go, and then where would you recommend, obviously.

Speaker 3: (32:05)

Okay. So, yeah, there’s, there’s places I haven’t, I haven’t been yet. Um, you know, one, one place. I just, I’m dying to go. Uh, I, I’d love to see China. I’d love to go see the Great Wall that is, that is a place that I just haven’t had the chance to go to yet. So, um, and that would be my bucket list. Um,

Speaker 2: (32:26)

and then where would you recommend, obviously you’ve traveled some cool places. It’s like somebody that’s like, I don’t even know where to start my butter.

Speaker 3: (32:32)

Yeah. Where would you give them that? So let me give you, so let me give you the most political answer and, uh, let me give you, okay. So let me break them up into different experiences. Uh, if you’re looking to do Europe and have an amazing culinary, historical cultural experience for me, Ireland is just, um, amazing, uh, the people, the culture, the food, the, the seeing, um, medieval history. Beautiful landscapes, golf. MMM. Delicious food. Like it’s just, it’s just has it all if you’re looking for tropical. Um, I used to say a Bora Bora, Tahiti, but you know, I just went to Fiji and May and Fiji is just incredible.

Speaker 2: (33:19)

Yeah. We went there and did it wrong. We really like an all inclusive three. We were only there for like three days. It was like the tail end of a three week vacation in New Zealand. And we were just like, we’re just going to stay here and the resort. And we went to one rugby match and then we didn’t really get to see the tropic. That’s cool. But no, loved it. I mean, yeah, the Fiji that we did a couple of different resorts over the water bungalow, hotel, that sort of thing. Right. And then our favorite day was we took a jet boat up the Sigatoka River,

Speaker 3: (33:48)

Um, way up into the interior, got off on a riverbank, hiked up about three or 400 yards to a village that has really only had electrical power for the last five or six years. We ate dinner or lunch with a Fiji and tribe, um, with the whole kava ceremony. This is familiar with Kava Kava. They sit down, they, they have this powder made out of this route. They mix it up with water, and then it’s just this whole musical, cultural experience at the kind of the, the, the village does together and they offer it to you and it, it, it, it, it’s, it,

Speaker 2: (34:24)

It tastes great, but, but this is, but this is the difference between my Fijian, it’s, it’s, it’s an experience. Right. For me, it was a vacation of three days at a hotel. Yeah. Yours was like Fiji experienced. And it’s like, had I had some coaching planning, know how I didn’t even know that stuff existed, but how to, how to destinations it would have been like,

Speaker 3: (34:44)

Do this. Yeah. That’s, that’s what we love to create. Yeah. So the Kava Kava just takes the taste buds and just numbs everything in your mouth. Yeah. You come away from it saying, I just ate lunch with a Fijian village and I can barely talk because my tongue is numb. And it was amazing. And everybody’s talking about it after my final one would just be the ultimate culture rush. Um, just recently, just last month, went to Thailand and, uh, you know, Chad and our office speaks fluent ty. He’s an amazing person to go with just because, well basically any trip with chat, the Thailand is completely magical cause he can just get you around. He gets you around, he can get things ordered that are not on the menu. Um, he can help with the spice levels of the food so that you don’t maybe get blown out of the water with too much spice.

Speaker 3: (35:33)

Um, you know, but just the, the cultural experience, the beaches and then the mountain region up north, the Buddhist temples, just the language that people are, so it’s called the land of smiles. They’re just the friendliest in Chiang Mai or wherever you at. So we went to Chiang Mai, so we started out in Bangkok and had three nights there. Did three nights in Chiang Mai, and then we flew down to the Gulf some way, which is, uh, uh, the South America, not quite, so it’s on the other coast. It’s an island. It’s on the other coast. Did you go to pee pee at all? No. That was like mind blowing, just so you know. It’s so touristy, but it’s still kind of cool. That’s that. Yeah. Anyway. Very cool. So yeah, that’s, that’s, that’s awesome. My three K, love it. You’re at first, Kip Lambert. You’re the man. Thank you. Great to be with you.