What’s up guys, Sam Taggart here with Russ Smoot and we’re at the D2D experts. Today, we’re gonna be talking about the fastest ways to overcome objections. Now, there’s diving into objections, but then there’s the ways to just, boom, let’s get over these so they can keep selling a customer.
Sam- The first one is simply to ignore them. So if customer gives me objection, gimme an objection.
Russ- Nah, I’m just not really sure if I’d want to do that anyway.
Sam- So, what we do is we have our trucks that are coming around the area. They’re gonna actually get these done. I just go, like it literally went one ear out the other, that is ignore. So that’s number one.
Sam- What’s number two? Rest. So, number two is you just downplay the whole entire thing. They give you an objection. Like,
Russ- Um, I’m honestly not interested.
Sam- It’s not a big deal. So what we’re gonna do, we’re actually just gonna have this technician come in, downplay. It’s not a big deal. You make it not a big deal. It’s not a big deal to them.
Be Intentionally Confused
Sam- So. the third one is you are intentionally confused. So, what that means is he gives me an objection.
Russ- Yeah. I Just don’t think we’re interested.
Sam- I, yeah. I mean like what, what we would, I don’t, I’m just not, I’m not following man. Everyone does this. Like, that’s a, that’s a first for me, man. Anyway, so what we’re gonna do is how we do this and, and I, and I literally kind of make them feel like an idiot for even bringing the objection up because I’m so confused that they gave me an objection. It’s like, what, what do you like, what do you, what do you mean? , it’s like, I’ve never had that before. And I wanna give off that tone, that body language of like what . So that would be intentionally confused.
Brush It Off
Sam- Yep. Last one is you just brush it off. So, they give you an objection.
Russ- So honestly, we just can’t afford it right now.
Sam- Okay. Yeah, for sure. So, what we were gonna do is just those two right here. Right? And then did you, you didn’t want this third one?
Russ- I don’t think, uh, no, just the two.
Sam- All right, perfect. We’ll get that done. You just move on, right? Just brush it off. I mean, you make it seem like not a big deal again, by just brushing it off and quote through it. So, we’re gonna go through a quick little sales example of back and forth with all of these. So I’m gonna play rep he’s gonna play customer, and I’m gonna just show you how you can mix and match these four examples and to really just move forward through objections. Now, if it’s a real objection, meaning like they truely can’t afford it. Like, they have no money in their bank account, I’m gonna use the other techniques in other videos we teach. So, we have more content at the D2D experts, thed2dexperts.com and a whole library of training. So reach out, subscribe to get more content, but let me show you kind of this example.
Example of Overcoming a Sales Objection
So, let’s just use an alarm example. Hey, so what we’re gonna do is we’re gonna put a sensor on all your doors. So, like, how many extra doors do you have?
Russ- Uh, three.
Sam- Three. Okay? So, anyway, front back garage, I’m assuming?
Russ- mm-hmm. so gimme an objection. But I, I don’t know that we really need those sensors. I mean, we feel pretty secure.
Sam- Yeah? So, we’re gonna do all the exterior, like that’s like the main place we do it. Um, the windows, like how many windows do you guys have?
Russ- I don’t know. We would have to count them.
Sam- Like, just on the main level family room. How many windows?
Russ- Um, Eight?
Sam- Eight? Okay. So, we’ll do all the eight. Okay.
Now, see how I ignored it? I just was like, boom, move on. So now keep going. Gimme another objection.
Russ- Yeah. But I mean, truth is, like I said, I don’t, think we really need this. It’s not an expense I want to deal with.
Sam- Yeah. That’s totally fine. Just so you know, kind of what we you do is we, we basically take care of the cost of the equipment and things like that. Um, we’ve done like, do you know Timmy down the street? He’s the guy with the brown truck, kind of the darker brown.
Russ- Yeah. I think I know Timmy.
Sam- You know, Tim. So, what we did for Timmy… and I just brushed it off. Do you see how I kind of was like, boom, you said something that’s like I moved on. Um, or so now he gives me an another objection. Let’s say keep going.
Russ- Yeah. I mean, honestly, I’d need to talk with my wife. Just kinda see what she wants to do.
Sam- Oh, for sure. You know what I mean? It’s not like we’re not buying a car or anything like that. This isn’t a new house. You know what I mean? I’m talking about like couple bucks a month, dude. Yeah. Um, so anyway, what we’ve done with everybody else is, and now I just downplayed it. I’m like, dude, we’re not buying a house. It’s like, dude, we’re not getting married. Not yeah. Not a big deal. So gimme another objection.
Russ- Um, honestly, it’s just, I think we wanna just think about it. Um, maybe we can give you a call. Do you have a card?
Sam- Um, yeah. Let’s yeah. Let’s think about it. You know what I mean? Like let’s do that. Is there a place where we can sit down real quick? So, I play kind of this I’m I’m almost intentionally like, huh? Like for sure. I wanna be thinking about it for sure. Um, anyway, so what we’re gonna do, and with confidence, I come back and he’s now stunned. He’s kinda like, what, what do I do in this situation? Shoot. I didn’t get rid of, yeah, I did it work. And so, you know, there’s these stunning techniques and, and with practice, they’ll come out because if you’re you’re like, Hmm, which of the four should I use right now? You missed it. You took too long. You have a millisecond of a way to response and through practice and watching our training videos and, and studying and role playing a, you get really good at this, right? Yeah. Create a habit, make it happen. So love to help out with some more videos. Um, follow us, subscribe today and check out some of our content on thed2dexperts.com.