7 Simple Hacks to Build Trust With Non Verbal Cues Revealed by Body Language Expert Jeff Baird

By Sam Taggart

4 Min Read

Last Updated: March 6, 2024
Jeff Baird, a body language expert at D2DExperts, shares '7 Simple Hacks to Build Trust' using nonverbal cues in body language in sales.

 Albert Mehrabian, a body language expert, discovered that communication is:

  • 55% nonverbal
  • 38% vocal
  • 7% words 

What you say matters, but how you say it can make all the difference when dealing with prospects. 

In a sit-down with Jeff Baird, a seasoned body language and sales expert, we explored how to turn prospects into buyers through nonverbal cues. Coming from an IT and data background, Jeff has an intriguing perspective on how nonverbal cues can influence sales outcomes and build or break trust with potential customers far beyond what data and words can achieve.

Watch the conversation below or keep reading for a detailed overview

Key Takeaways from the Podcast

Let’s talk about Jeff’s 7 hacks for building client trust. He shares more. Watch the podcast for the entire conversation. 

  • First Impressions Count

The initial moments of any interaction lay the foundation for your relationship with a potential client. A warm smile, a subtle eyebrow raise, and a slight head tilt instantly portray you as friendly and approachable. This nonverbal trifecta sends a powerful message of openness and eagerness to engage, which is crucial for breaking the ice in solar sales. These seemingly simple gestures are the silent harbingers of your intent, setting the stage for a positive dialogue.

  • Space and Orientation Matter

The physical distance between you and your client and how you position yourself speaks volumes. By maintaining a respectful distance and slightly angling your body, you communicate non-aggressiveness and respect for personal space. This strategic positioning makes you appear less threatening and more inviting, easing the client into a comfortable interaction state. It’s a subtle dance of giving space while still being engagingly present.

  • Mirroring for Rapport

Mirroring, subtly copying the client’s body language, is a powerful tool for establishing rapport and trust. You nonverbally convey by reflecting on their posture, gestures, and expressions, “I am like you; we are on the same wavelength.” This familiarity breeds comfort and trust, which are pivotal in any sales conversation. When mastered, mirroring is a nuanced skill that can significantly enhance your connection with your clients.

  • Mind Your Hand Gestures 

How you use your hands during a conversation can significantly impact your message. Open palms are universally recognized as signs of honesty and sincerity, inviting trust and openness. In contrast, pointing fingers or closed fists can appear aggressive or domineering, potentially erecting barriers between you and the client. Conscious control of your hand movements can thus subtly influence the direction and outcome of your sales pitch.

The subtle art of body language is central to sales success. 

As we reflect on Jeff’s wisdom, let’s connect the dots to the upcoming Sales Management Summit.

Imagine coupling the dynamism of Michael Bernoff’s communication wizardry with the expertise of the solar industry’s Godfather, Michael O’Donnell. That’s the vibe we’re bringing to the Sales Management Summit in Arizona on March 21st!

D2D Sales Summit in Arizona speaker michael donnell

Michael O’Donnell, folks, isn’t just a top gun in solar sales; he’s a masterclass in making every interaction count. His legendary “today only” method? It’s about sparking connections that seal deals and create legacies. His story isn’t just inspiring; it’s a playbook for us all on the power of first impressions.

Here’s the takeaway: Mastering that initial meeting isn’t just important; it can be game-changing. And guess what? At our Sales Management Summit, you’ll get to explore strategies that make legends like O’Donnell tick.

  • Control Your Environment

Your physical demeanor—how you stand, hold yourself, and move—broadcasts your confidence and authority. Adopting a posture that exudes self-assurance, with shoulders back and head held high, signals your client that you believe in what you’re selling. Open body language conveys your confidence in your product and reassures the client of their decision-making process. It’s about embodying the confidence you want your clients to feel about their solar investment.

  • Listen Actively

 Active listening is more than just hearing the words spoken; it’s about fully engaging with the speaker verbally and nonverbally. Nodding in agreement, maintaining eye contact, and mirroring the speaker’s expressions show you fully immersed in the conversation. These cues affirm to the client that their concerns and questions are being acknowledged and valued, fostering a deeper level of communication and understanding.

  • Control Your Nervous Energy

Nervous habits or fidgeting can inadvertently communicate anxiety or lack of confidence, undermining the trust you’re working to build. Being conscious of and controlling these impulses—whether playing with your pen, touching your face, or tapping your feet—helps maintain a confident demeanor. By managing your nervous energy, you ensure that your nonverbal cues align with the confidence and reliability that your solar solutions represent.

Making Peace With the Vampires: How to Handle Difficult Clients With a Smile

Embrace the Nonverbal with Body Language in Sales

Each handshake, smile, and silent cue you send paves the way for your sales journey. Let Jeff Baird’s enlightening session be your guide, and the stories of industry titans inspire you to embrace every aspect of communication. Join us, learn from the best, and transform your sales approach into an art form where first impressions leave a lasting legacy at the sales summit 2024. 

So, as we wrap this chat, remember that transforming your first handshake into a lasting impression isn’t just possible – it’s the first step to uplifting your game. Let’s learn from the best, apply those gold nuggets of wisdom, and crush it in the sales arena. See you at the Summit, where your journey to sales superstardom takes off. 

Sam Taggart

Sam Taggart is the founder and CEO of D2D Experts.

the d2d experts blog

Free Business Assessment (Owners Only)

You have Successfully Subscribed!

Logo of the ad2con6 conference with stylized lettering and geometric shapes.

Reserve My Spot Today

You have Successfully Subscribed!

Logo of d2d bootcamp featuring bold, uppercase letters with a military-inspired design, symbolizing a training program aimed at discipline and skill development.

Get A Spot

You have Successfully Subscribed!

D2du logo with a stylized red house roof accentuating the letter 'u'.

Get a Free Demo

You have Successfully Subscribed!

Logo of the d2d sales training summit with stylized letters and numbers in a monochrome palette.

Save My Spot

You have Successfully Subscribed!

The image is a logo that combines a red swoosh accent above the word "elite" written in a bold, black font.

Get A Free Consulting Call

You have Successfully Subscribed!

The image displays the logo of the d2d sales business bootcamp, which is stylized with a red and black color scheme and features abstract shapes that could represent connectivity or networking concepts.

Free Vender Packet

You have Successfully Subscribed!

the d2d experts blog

FREE VIDEO SERIES

You have Successfully Subscribed!

the d2d experts blog

60 Pages Free for ABC's of Closing

Fill out information below and we will send your free download

You have Successfully Subscribed!

the d2d experts blog

FREE D2D PLAYBOOK

Fill out information below and we will send your free download.

You have Successfully Subscribed!

the d2d experts blog

CLOSING MINI COURSE

You have Successfully Subscribed!

A red silhouette of a business bootcamp boot-shaped country outline against a dark background.

FREE TAX CONSULTATION

You have Successfully Subscribed!

Save My Spot

You have Successfully Subscribed!

Logo of d2d bootcamp featuring bold, uppercase letters with a military-inspired design, symbolizing a training program aimed at discipline and skill development.

Download Our Business Playbook

You have Successfully Subscribed!

Logo of recruiting playbook, featuring a stylized 'x' above the word 'recruiting' and a playbook graphic incorporated into the letter 'p' of 'playbook'.

Get My Free Recruiting Playbook

You have Successfully Subscribed!

Silhouette of a person with a backdrop of red and blue, symbolizing the energy of d2d sales.

Join The National Knocking League

You have Successfully Subscribed!

Logo of the competitive reality TV show 'Survivor', with a stylized font and an iconic torch above the letter 'v', symbolizing the intensity of a business bootcamp.

Join The Survivor Competition

You have Successfully Subscribed!

The image depicts a logo for a business bootcamp named "the straits," featuring the text alongside a stylized red icon that resembles a combination of the letter "a" and a geometric shape.

Join Our Competitions

You have Successfully Subscribed!

The image appears to be the logo of "d2d experts," which is stylized with a red and black color scheme, incorporating a distinctive x-shaped graphic element as part of the "experts" text.

Become A Partner

You have Successfully Subscribed!

D2du logo with a stylized red house roof accentuating the letter 'u'.

Free Alarm Demo Request

You have Successfully Subscribed!

D2du logo with a stylized red house roof accentuating the letter 'u'.

Free Solar Demo Request

You have Successfully Subscribed!

D2du logo with a stylized red house roof accentuating the letter 'u'.

Free Pest Demo Request

You have Successfully Subscribed!

D2du logo with a stylized red house roof accentuating the letter 'u'.

Free Roofing Demo Request

You have Successfully Subscribed!

D2du logo with a stylized red house roof accentuating the letter 'u'.

Free Recruiting Demo Request

You have Successfully Subscribed!

FreeSales Training

FreeSales Training

You have Successfully Subscribed!

Sales playbook logo with a stylized, abstract representation of an upward trend and a playbook strategy symbol integrated into the text.

Get My Free Sales Playbook

You have Successfully Subscribed!

D2du logo with a stylized red house roof accentuating the letter 'u'.

Free Sales Training Demo Request

You have Successfully Subscribed!

Business playbook logo depicting a stylized playbook with a red checkmark, representing strategies for successful business practices.

Get My Free  Business Playbook

You have Successfully Subscribed!

D2du logo with a stylized red house roof accentuating the letter 'u'.

Free D2DU Access

You have Successfully Subscribed!

D2du logo with a stylized red house roof accentuating the letter 'u'.

Free Business and Leadership Demo Request

You have Successfully Subscribed!

Silhouette of a person with a stylized design, set against a red and blue background, accompanied by the initials "nkcl.

Learn More About Our National Knocking League

You have Successfully Subscribed!

Silhouette of a person with a stylized design, set against a red and blue background, accompanied by the initials "nkcl.

Learn More About Our National Knocking League

You have Successfully Subscribed!

A logo featuring the words "closer school" in capital letters with a sniper scope graphic centered above the 'o' and a red stamp overlay on the right side indicating a "live event.

Get Your Tickets

You have Successfully Subscribed!

You have Successfully Subscribed!

D2du logo with a stylized red house roof accentuating the letter 'u'.

Get Access To D2DU

You have Successfully Subscribed!

Logo of the d2d sales training summit with stylized letters and numbers in a monochrome palette.

Save My Spot

You have Successfully Subscribed!

Ad2con6: the emblem for the sixth edition of an advanced design and development conference, featuring a sleek, modern logo in purple and magenta hues.

Reserve My Spot as a Vendor

You have Successfully Subscribed!

Logo of d2d bootcamp featuring bold, uppercase letters with a military-inspired design, symbolizing a training program aimed at discipline and skill development.

Ultimate Business Experience and Training

You have Successfully Subscribed!

D2experts: your trusted resource for precision guidance and expert advice.

Learn More About D2D Leads

You have Successfully Subscribed!

D2experts: your trusted resource for precision guidance and expert advice.

Save My Spot

You have Successfully Subscribed!

Logo of d2d bootcamp featuring bold, uppercase letters with a military-inspired design, symbolizing a training program aimed at discipline and skill development.

You have Successfully Subscribed!

Abr: always be recruiting - the proactive motto for relentless talent acquisition.

Always Be Recruiting

You have Successfully Subscribed!

A stylized icon of a house with a line through it, set against a dark red background, with the words "sales planner" written above. it appears to be a graphic related to planning or management in the context of real estate or housing sales.

Download Your D2D Sales Planner Today!

You have Successfully Subscribed!

Logo of d2d bootcamp featuring bold, uppercase letters with a military-inspired design, symbolizing a training program aimed at discipline and skill development.

Get A Spot

You have Successfully Subscribed!

Colorful logo of "analytics fit" featuring a stylized chart design with a pink peak, orange ascending line, and purple descending arrow, indicating data analysis or business performance metrics, with the word "fit" in bold, dark lettering.

We'll Reach Out To You Here Shortly!